Coaching & Workshops: Elevating Excellence in Hospitality
Our tailored coaching and workshops are designed to help hospitality professionals master the art of service. Whether it's refining guest experiences, improving operational efficiency, or enhancing leadership skills, our sessions offer practical insights and strategies to elevate your hospitality standards to perfection. Delivered by industry experts, these programs are crafted to empower your team with the knowledge and confidence needed to exceed guest expectations and drive lasting success.
Mastering the Art of Hospitality: Workshop Agenda
February 2nd - February 8th, 2025 | Venissa Wine Resort, Venetian Lagoon
Join us in our exclusive week-long workshop series, Mastering the Art of Hospitality, where you will refine your skills in luxury service and professional household management. Hosted at the idyllic Venissa Wine Resort, located on a picturesque island in the Venetian lagoon, this immersive experience is designed for individuals aspiring to excellence in the hospitality industry. You will gain the knowledge and practical expertise required to serve at the highest standards, all while enjoying the serene beauty of this world-renowned destination.
Hosted by Venissa Wine Resort, an exclusive location in the Venetian lagoon with a walled vineyard and starred restaurant. A strategic point for the privacy it offers, while maintaining a strong link with the vibrancy of the historic centre. A variety of indoor and outdoor spaces, in a place surrounded by the greenery and the water: the garden, the porticoes and pergolas, the large Cantinone room – perfectly adaptable for the various training activities proposed.
About The Estate
Venissa is a perfect example of a walled vineyard, renovated to fulfil the visionary dream of the Bisol family to revive Dorona – the golden grape – the only autochthonous vine in Venice. It hosts the Michelin-Starred Ristorante Venissa, where the Chefs focus on environmentally conscious cuisine with seasonal and local ingredients. These ingredients are also the protagonists of the cuisine of the Osteria Contemporanea, with its convivial atmosphere, while the bar offers gourmet snacks, wines and cocktails. Visitors can enjoy Wine Experiences, with guided tours and tastings, and the Wine Resort offers five rooms in addition to the thirteen at Casa Burano on the nearby Isola dei Colori.
Your Instructors
Our workshop is led by a team of world-class instructors with decades of experience in luxury hospitality and service. Each instructor brings a wealth of knowledge from their distinguished careers, having served royalty, international celebrities, and elite clientele across the globe. From the exclusive realms of 5-star hotels, private estates, and luxury yachts, to prestigious positions in renowned hospitality institutions, our instructors are passionate about sharing their expertise. With a focus on practical training and personalized guidance, they will equip you with the skills needed to excel in the art of household management and luxury service.
Pierluigi Miceli
Pierluigi Miceli is a seasoned hospitality professional, trained at the prestigious International Hotel School of Fiuggi. He began his career at Rome’s exclusive Hotel Eden Dorchester Collection and Harry’s Bar, later becoming a certified sommelier in Rome. After working in London at renowned establishments like MoMo and Sketch, he specialized in Mediterranean viticulture in Santorini.
In 2012, Pierluigi joined the Venice Simplon Orient Express as a dining car manager and was named Best Employee by LQA. He went on to serve at Venice’s Hotel Danieli and, in 2019, earned his Butler diploma from the British Butler Institute. After receiving his diploma Pierluigi served as the travelling butler for a F1 Driver and F1 Team Owner for 2 years. His recent roles include House Manager and Chef for a prominent English nobleman. In 2023 he started his studies as a learning and development trainer and he graduated at the same year holding the Trainers certificate from Epitome LTC, with distinction because of his high level of achievement in the academic program with over 150 hours of training physically and remotely.
Stathis Papachristofilou
Stathis Papachristofilou is a luxury hospitality trainer with over a decade of experience. After a successful 20-year career in real estate law, his passion for service led him to graduate from The British Butler Institute and serve as Head Butler to the Former Royal Family of Greece.
Praised by King Constantine II and Queen Anne-Marie, Stathis transitioned to training elite clients worldwide, working with private residences, mega yachts, jets, and 5-star hotels. He is now the Managing Director of Epitome Luxury Training & Consulting, a training and consulting company in Greece offering his services around the globe. He emphasizes the importance of educating both, the mind and the heart in hospitality industry.
Workshop Package
Elevate your hospitality skills with our immersive Butler Training Workshop. This comprehensive package is designed to provide hands-on training and expert coaching in the art of household management.
What’s included
- Access to all workshops, covering essential and advanced household management skills
- Luxury accommodation during the workshop
- Wine tasting
- Daily breakfast & lunch
- Graduation and Gala Dinner